3 step S.B.I. for Conflict Resolution

Leadership involves conflict. At some point, you will say/do something that another will think is completely wrong. Or you will think someone else has done something that is completely wrong. It goes both ways.

WorshipTrench shares some advice on dealing with conflict resolution.

S = Situation – Describe the situation to the individual to set context.

B = Behavior – Describe the behavior in question.

I = Impact – Describe the impact it had on you emotionally or otherwise.

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